Frequently Asked Questions
Please allow about 30 minutes after signing up for MyChart and having your results released to visibly see your results on the patient portal.
If your results are still not shown, please contact our administrative office at 1-416-581-0000.
If you do not have an OHIP card number, you may request to pick up a physical copy of your results from any of our collection locations by first calling 1-416-581-0000 and arranging a date and time. You must bring your valid ID with you in order to pick up your results.
Please visit our website after registering with FlowLabs, receiving your login information, and a collection kit. Log in to your account using the “Patient Login” link at the top of the home page, and book an appointment for any FlowLabs site either to drop off your sample or collect onsite.
If you have trouble booking an appointment, please call our administration services at 1-416-581-0000 for assistance.
You may order a FlowLabs collection kit by registering with FlowLabs on our website and following the prompts.
If you have already registered with FlowLabs, but require another collection kit, please sign into the patient login and order a kit directly from that portal.
On –site collection with FlowLabs means that the patient will come to the selected FlowLabs location and be given a collection kit to collect a sample (or already have a collection kit with them). They will be directed to a private, sound-proof collection room in the FlowLabs facility where they will collect their sample.
Drop off collection at FlowLabs means that after obtaining a collection kit and booking an appointment online, the patient will collect their sample, at home, on the day of their appointment and bring their sample (along with their completed, original doctor’s signed requisition and completed checklist) to their drop off location within an hour of collecting their sample.
Regardless of the method of collection, as long as patients ensure they follow all collection instructions in their kits, accurate results should be obtained.
You can purchase a spermicide-free collection condom as well as a collection kit from Flowlabs when you register and select the tests that your physician has ordered. You can either elect to pick up the condom and kit from a FlowLabs site near you, or have them shipped to you for a nominal fee. Once you have received the collection condom and kit, you can schedule your drop-off appointment, and then use the condom during intercourse in order to collect your sample.
Be sure to transfer the contents to the collection kit upon completion and ensure your drop off appointment is within an hour of collecting your sample.